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Learning Workflow -- Hanging Paths
This tutorial is intended to help you understand how hanging path triggers work, and the difference between the triggers. Generally, the Workflow designer canvas expects lines to be drawn from...
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ServiceDesk - Process Automation - Data Mapping
Table Of ContentsRulesetsEmail Templates SLA Levels SLA Escalations SLA Milestones Data MappingAdmin | Process Automation | [Choose Service] | Service DashboardManage Data MappingSome Data Mapping is...
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ServiceDesk - Process Automation - SLA Milestones
Table Of ContentsRulesetsEmail Templates SLA Levels SLA Escalations SLA Milestones Data MappingAdmin | Process Automation | [Choose Service] | Service DashboardManage SLA MilestonesExamplesNameService...
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ServiceDesk - Process Automation - SLA Escalations
Table Of ContentsRulesetsEmail Templates SLA LevelsSLA Escalations SLA Milestones Data MappingAdmin | Process Automation | [Choose Service] | Service DashboardManage SLA EscalationsExamplesNameService...
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ServiceDesk - Process Automation - SLA Levels
Table Of ContentsRulesetsEmail Templates SLA Levels SLA Escalations SLA Milestones Data MappingAdmin | Process Automation | [Choose Service] | Service DashboardManage SLA LevelsLevelDaysMinutesBusiness...
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ServiceDesk - Process Automation - Email Templates
Table Of ContentsRulesetsEmail Templates SLA Levels SLA Escalations SLA Milestones Data MappingAdmin | Process Automation | [Choose Service] | Service DashboardManage Email TemplatesThere will be a...
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ServiceDesk - Process Automation - Rulesets
Table Of ContentsRulesetsEmail Templates SLA Levels SLA Escalations SLA Milestones Data MappingAdmin | Process Automation | [Choose Service] | Service DashboardManage RulesetsActions | Add...
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ServiceDesk - Process Automation
In this series of Articles I'm going to explain how the to configure Process Automation for the available Services in your ServiceDesk / Process Manager.These can include (depending what modules you...
View ArticleIT Management Suite 8.5 and Ghost Solution Suite 3.3 - Launch Webcast
The recording of the Launch webcast for IT Management Suite 8.5 and Ghost Solution Suite 3.3 is now available:https://www.symantec.com/about/webcasts?commid=331834&mkt_tok=70138000001FdkJAASLearn...
View ArticleSymantec IT Management Suite 8.5 Deep Dive
Deep dive of the new features in IT Management Suite 8.5 as covered at our Technical Workshop in Chicago such as:Time Critical Management – Data is collected on demand and in real time for immediate...
View ArticleReal-time Endpoint Management using Symantec IT Management Suite
This session from our Technical Workshop in Chicago focused on the new real-time management capabilities in Symantec IT Management Suite 8.5.To learn more about this:Download the slides attached to...
View ArticleQuarantine Non-Compliant Endpoints using ITMS and SEP
One of the innovative new features in Symantec IT Management Suite 8.5 allows you to block endpoints from the network that have failed a compliance scan through direct integration with SEP to help...
View ArticleAutomated Vulnerability Remediation Using ITMS and Control Compliance Suite...
Another powerful innovation introduced in IT Management Suite 8.5 is the ability to automate the remediation of vulnerabilities using Symantec Control Compliance Suite Vulnerability Manager (CCSVM) and...
View ArticleModern UI Workspaces in Symantec IT Management Suite 8.5
Symantec IT Management Suite 8.5 introduces a new, modern UI for performing common daily tasks designed for simplicity and speed, allowing technicians with little or no experience to utilize the power...
View ArticleGhost Solution Suite 3.3 - New Web Console
Ghost Solution Suite 3.3 has a new web-based console designed specifically for technicians with minimal experience. It complements the full console and is simple to use with built-in wizards for common...
View ArticleSetting Up and Using the New Software Portal in Symantec IT Management Suite
Symantec IT Management Suite features a revamped software portal providing an “app store like” user experience for requesting and installing software with little or no administrator involvement. The...
View ArticleSymantec IT Management Suite 8.5 Architecture Best Practices
Best practices for setting up your IT Management Suite architecture as covered in our Technical Workshop in Chicago.To learn more about this:Download the slides attached to this articleWatch video on...
View ArticleSymantec IT Management Suite 8.5 Troubleshooting
Session from our Technical Workshop in Chicago discussing tips for troubleshooting with IT Management Suite.To learn more about this:Download the slides attached to this articleWatch video on this...
View ArticleUpdated list of Vendors supported by Symantec Patch Management
Symantec patch management allows you to quickly deploy patches and updates across operating systems and many commonly used third-party applications.An updated list of the the third-party applications...
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How to add Bitlocker Support for WinPE
In this Article, I will show you how you can add Bitlocker Support to WinPE 10. After implementing this, you are able to manage Bitlocker using manage-bde command within WinPE.Usecase:Sometimes it is...
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