Cannot push Symantec Management Install remotely on Windows 7 computers
Issue:
Unable to push the Symantec Management Agent Install to Windows 7 computers through the Symantec Management Console. When you look at the 'Status' of the install , it shows 'Failed to copy 'Symantec Management Agent install service'.
Cause:
The User Access Control (UAC) Settings on the client computers need to be turned off. If it is turned on, the agent install service will not get copied from the server. UAC notifies when changes are going to be made on a computer that require administrator-level permission. Since the push is happening remotely from the server console, UAC denies the task of copying the service.
Solution:
You must be logged on the client computer as a local administrator to disable the UAC settings. Follow the steps below to disable the UAC settings for all users:
Log into the computer using admin account.
Click Start, click Run, type regedit, and then click Enter.
If prompted to enter your credentials, click on Yes to continue.
Navigate to the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System.
Look for the following keys and set their values to 0:
ConsentPromptBehaviorAdmin
EnableLUA
Reboot the computer.
Now try pushing the agent from the server console.
If the computer is already showing up in the Rollout Agent to Computers window, remove it first.
Re-add it and hit ‘Install’. Provide the credentials having admin rights on the client computer.
Wait for a few minutes and hit the refresh button on the top right hand corner. You will see the status as success. Look at the Action field as well.
