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Workflow Documentation

 VersionDocumentsWorkflow 7.5 SP1Symantec™ Workflow 7.5 SP1 Release NotesSymantec™ Workflow 7.5 SP1 User GuideSymantec™ Workflow 7.5 SP1 Component Developer GuideFor more information about other IT...

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IT Management Suite documentation

To access the full collections of IT Management Suite documentation for each release, use the URLs below:IT Management Suite...

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ServiceDesk 7.5: How to make Select User field work with user's name on...

By default, the Select User field (or more precisely, Check if User Exists Using Email Address button next to it) on Submit Incident (Advanced) form only accepts user's primary e-mail, not user's name....

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How to correct the DS 7.5 HF6 latest plugin version filters, so that they...

After installing DS 7.5 HF6, you will notice the following:"path\Altiris\Notification...

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IT Analytics 7.1 FAQ and Resources

The purpose of this article is to address frequently asked questions related to IT Analytics 7.1 and provide several resources to learn more about the solution.Q:What is IT Analytics and why is it...

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How to view the SMP/Altiris agent diagnostics when the systray icon is hidden

Issue:I have often wanted to be able to view the agent diagnostics windows when the client tray icon is hidden.  And I always heard it wasn't possible.  So I searched and I didn't find anything.So I...

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Migrating Notification Server from one Domain to Another

Executive Summary—Migrating a Notification Server to a New DomainThis document provides a basic outline of the steps necessary for Altiris customers to migrate Notification Servers from an existing...

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Sharing Information with a Larger Group via the KB in Servicedesk and Workflow

The knowledge base capabilities that Workflow adds to Servicedesk are reasonably extensive.  In addition to a Bulletin Board Service, FAQ and WIKI capabilities, the functionality to add, approve, and...

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Failed to copy 'Symantec Management Agent install service'. Unable to push...

Cannot push Symantec Management Install remotely on Windows 7 computersIssue:Unable to push the Symantec Management Agent Install to Windows 7 computers  through the Symantec Management Console. When...

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Use of Inner Joins in Altiris 6.X Reports

This article is intended to generate a report having fields from multiple tables in the database. When you use two or more tables at the same time for pulling data, there needs to be a unique id that...

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How to use WINPE 3.0 and Console (from scratch)

Most of the latest machines use Intel I series NICs ,for which Vista drivers are not available.Since Ghost Solution Suite has WINPE 2 ,which is a lighter version of Vista ,these models cannot be imaged...

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Patching Windows XP computers after April 2014 in Altiris 6.x

The Altiris Patch Management module in 6.x can no longer be used to deploy patches for Windows XP computers. Though Microsoft  stopped providing security updates for Windows XP computers  after April...

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New ITMS Management Views capabilities

The IT Management Suite 7.5 SP1 release includes the updated ITMS Management Views (formerly known as Enhanced Console Views).This ITMS Management Views preview adds new capabilities for filters and...

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Software Delivery task to prevent users from shutting down client computers

There is often a need to imply a local computer policy change on all your client computers in your network. If you are a domain administrator, you can easily use the group policy to make whatever...

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How to Work with Single CEM Gateway in Hierarchy for CEM Endpoints

How to avoid unnecessary setup of CEM policies on Child Servers in hierarchy and just use Parent Server to deploy CEM policy in case if environment works with single CEM gateway  1. Create CEM Web Site...

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Application Count and Machines Installed On - 3 reports

One thing that is always in my list of saved SQL queries is the ability to search for a piece of software via Add Remove Programs. This is found in the table [Inv_AddRemoveProgram].With this you can...

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Solutions of IT Management Suite

IT Management Suite comprises of the following suites:Client Management SuiteAsset Management SuiteServer Management SuiteThe following table lists the solutions that are part of the different suites:...

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Improvements to Software Management in 7.5 SP1

Table of ContentsIntroductionNew Features   New Operating System SupportNew Packages for VirtualizationUpgrade PathsDrag and Drop Managed Delivery PoliciesSoftware Portal Performance IncreasedAgent...

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Auto select affected user location and department on Incident Submit advanced...

On Submit Incident Advanced form you can automatically select Primary Contacts location and department.  This apply only when primary contact is added via search on form. If you need same functionality...

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Maintaining Up-To-Date Ghost Images

It is often asked how to update a Ghost image with the latest Windows updates, or additional software. Currently, there is no way to inject Windows updates or additional software loads into an image,...

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