How we define asset types and asset statuses
SummaryThis document details the Asset Types and Statuses that we have come to track within our Symantec Management Platform for ITAM managed equipment. Feel free to use this as a basic template, take...
View ArticleClik here to view.
How we fill out and process a move form
SummaryThis document details the steps that we follow in order to complete, submit, and process a Move Form. We complete a Move Forms when an asset:Moves locations.Re/Assigned to a new or different...
View ArticleClik here to view.
How we scan in received assets
SummaryThis document details the process we have developed, and use, to scan in the assets that we track within our Symantec Management Platform for ITAM managed equipment. Feel free to use this as a...
View ArticleHow we schedule and receive assets
SummaryThis document details the process we have developed, and use, to schedule the delivery and receipt of assets that we track within our Symantec Management Platform for ITAM managed equipment....
View ArticleClik here to view.
DS 7.5 - Increase RAMDRIVE space to run the image deployment
RAM drive (also called RAM disk) is a block of RAM (primary storage or volatile memory) that a computer's software is treating as if the memory were a disk drive (secondary storage).In some instances...
View ArticleClik here to view.
DS 7.5 - Automation Tasks are in Queued or Pending state
Problem:Automation Tasks are in Queued or Pending state with "Waiting for the agent to get the task" message.Cause:The PectAgent (SMA in automation) does not get registered and tasks don't get...
View ArticleList of Reports and Associated Queries within the Symantec Management...
IntroductionThis articles contains a lot of data relating to all things reporting within ITMS. This article is meant to help you browse through reports by Product, or search the article to find the...
View ArticleList of Reports and Associated Queries within the Symantec Management...
IntroductionThis articles contains a lot of data relating to all things reporting within ITMS. This article is meant to help you browse through reports by Product, or search the article to find the...
View ArticleImproving client job conditions allowing custom return codes (Windows OS Bit...
REQUIREMENTS Create a deployment job that first detects whether the targeted Windows machine is 32 or 64 bit then initiates the appropriate installer. OBSTACLES Unlike DS 6.9, there are no built in...
View ArticleSoftware Inventory - File Details and Software Components
Software inventory consists of at least two types of details. They are: File details – provides basic file information, i.e., name, size, location, version, etc.Software component details – Allows for...
View ArticleClik here to view.
Steps to create WinPE4.0 through Boot Disk Creator (BDC) – Limited Support
What’ New in this release:The following table lists the new features that are added in this release:FeatureDescriptionBootWizBootWiz is enhanced to support the creation of WinPE4.0 package.Support for...
View ArticleClik here to view.
Report for Security Accounts in NS
Sometimes you may see that list of accounts created over time is getting long, and you may need to have ir reported, exported or printed. I was missing such report, so I have created this simple...
View ArticleHow To Create a JavaScript/CSS Progress Bar in Workflow
This article demonstrates a method for invoking custom JavaScript/HTML/CSS from within a 'Form Builder' component. The following Web Sites were used as inspiration for this article:Loading...
View ArticleClik here to view.
A Simple Alternative to DeployAnywhere for Hardware Independent Imaging Drivers
IntroductionWe've been doing Hardware Independent Imaging (HII) since DS 6.5, long before DeployAnywhere came along. When were first determining the process, we looked at several driver management...
View ArticleClik here to view.
Creating Stand-Alone Ghost Boot Disks With Deployment Solution 6.9 SP6
Most imaging options in Deployment Solution 6.9 SP6 require very little direct intervention with client machines, instead being managed remotely via PXE or Automation Folders. In some cases a...
View ArticleClik here to view.
Chrome does not show in AddRemProg
You could notice, that when you install Google Chrome, it may not show in ARP Inventory.Google Chrome Enterprise installs under Program Files and then is properly scanned by Software Inventory...
View ArticleClik here to view.
Ghostcasting with Altiris Deployment Solution 6.9 SP6
There are various things that can cause issues with image deployment in Deployment Solution 6.9, many of which may require lengthy troubleshooting. Sometimes, time is not a luxury an imaging...
View ArticleClik here to view.
How to use Unmanaged Tokens in Altiris 7.x script tasks
IntroductionScript Tasks in Altiris 7.x have 2 types of Tokens available. The more well know token type can be found in the 7.x Symantec Management Console under Settings > Deployment > Tokens....
View ArticleClik here to view.
SSE Reports for ITMS 7.x
SSE is a collection of reports commonly used by Backline support and Sustained Engineering. They are very useful for monitoring, administering and troubleshooting.An example can be seen at link below:...
View ArticleAdding file extensions to Inventory file rules
Inventory tasks and policies include rules based on a default set of file extensions. These extensions are pre-defined in the Symantec_cmdb. In order to create a rule for a file extension that is not...
View Article