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Software" console view">The SQL behind the Activity Center's "Manage > Software" console view

Have you ever wondered how the "Manage > Software" items information is obtained from within the database?If you have, the following SQL queries will tell you (taken from a 7.1.2 MP1.1 v7RU ITMS...

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Coleta Customizada de Seriais de Software

Por muitas vezes em determinados projetos nos deparamos com a necessidade de customizar algo para atender um requisito exigido pelo cliente. Sabemos também da flexibilidade da plataforma Altiris, que...

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How to Install Microsoft Visio 2010 Through Altiris 7.1 sp2

The Attached documents contains step by step instruction for  steps are given belowHow to Install Microsoft Visio with Symantec Software Management Solution 7.1 SP2To install the Microsoft Visio first...

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How to Change ProcessManager SQL Database Connection/Connection String for...

This step by step document explains how to changes the connection string if your SQL Server default instance or SQL Server Instance on which you ProcessManager databse is installed assigned custom port...

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How to Create, Review, and Approve a Knowledge Base Article and Create...

Attached document contains step by step "How to Create, Review, and approve a Knowledge Base Article and Create Category and move article into category"Submit Knowledge base Entry1.       Click on...

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aila2-web: How to Use Quickview.html to Draw Charts From IIS Log Files

Table of ContentIntroductionAnalyzing a full IIS log fileAnalyzing Console operationsViewing the resultsImage 1: Quickview.htmlImage 2: Pasting the json in Image 3: Full log Charts 1 and 2 rendered on...

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aila2-web: Introducing the Calendar View and siteconfig json file

Table of Content:IntroductionCreating the aila2 web-siteCreating a siteconfig.json fileLoading the Calendar viewAccessing detailed log file chartsConclusionReferenceIntroduction:A number of aila2 tools...

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Useful SQL queries concerning Collections/Filters

The following queries will allow you to see which collections/filters a resource belongs to, which resources are members of a collection/filter, which collections/filters are excluded from/included...

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ITMS 7.5 Symantec Help Center questionnaire

 We welcome your feedback on ITMS 7.5 Symantec Help Center.To help us find out how effective ITMS 7.5 Symantec Help Center is, and to identify areas for improvement, please provide answers to the...

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How to Create Active Directory Filters Without Using an AD Import Rule

Creating filters that update themselves based off of Active Directory data without using an Active Directory Import Settings > All Settings > Notification Server > Data Connector > Data...

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Required Privileges and Permissions for the 6.x Resource Selector

How to assign security to a Role so that it can open the Resource Selector in order to either add or exclude resources to a collection? 01Create a Role with these Global Privileges. 02Create a tree...

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Useful Activity Center Stored Procedures

Sometimes what you see in the Activity Center does not always reflect what you see in other parts of the console.The following queries can be used to help you understand why this is: Software Catalog...

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Locate a Target's guid so that you can then update its membership

Task Server provides a task to update specific filter memberships; however, it doesn't provide one to update specifc target memberships.As policies are assigned to targets in 7.x (can be a combination...

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Updating Java through Managed Software Delivery Policy (Updated article)

I previously wrote up my updating Java process as an article for 7 update 45, but when 7 update 51 came out our users were still presented with an update Java prompt.  In order to try to simplify the...

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How to use simple URI for access Proess Manager Portal as...

Problem Description: A lot of ServiceDesk Administrator and Users have a the business requirement to use simple URI for access Process Manager Portal as "http://servicedesk.domain.local" instead of...

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How can tokens be deleted in DS 7.x?

The “Settings > Deployment > Tokens” page allows tokens to be created, but it unfortunately does not allow them to be deleted.  How can this be achieved? The following process of running queries...

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Servicedesk Change Management 7.0 Merge Component Headaches

This article was written to outline some issues that were recently discovered and addressed.  Hopefully with the end that any customers currently still using Servicedesk 7.0 will fill additional...

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How to find out where a package was downloaded from?

This article includes the evolution of a report, by merging two queries together.DISCLAIMER:  The machine names, IP Addresses and Domain names are ficticious lab values that no longer exist. The...

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'How to run ITMS 7.5 on HTTPS' feature card

This article provides information about how to configure your IT Management Suite (ITMS) 7.5 environment to enable access using HTTPS (HTTP over SSL). The instructions in this document are valid for...

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Forcing the AMAgent to send data faster by modifying an aspx file

The Application Metering UI only allows you to configure the AMAgent to send data either daily or weekly.If you are looking at Application Metering in a lab or demonstarting it in a POC, you may wish...

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